FAQs

Shipping - We ship worldwide. All UK orders are sent using 1st Class Tracked&Signed For Delivery, all International orders are sent using International Recorded Delivery. You will receive tracking information on dispatch so you know exactly where your parcel is. 

How long will my order take? - Please allow 2-4 weeks for made to order items, if you require an item sooner just drop me an email and I'll let you know if its possible/ In stock. If an item is in stock it will be shipped immediately. 

I like the item, but its not my colour.. - Just drop me an email. Many of the fabrics we use are available in most colours. 

Are sizes true to fit.. - We go off standard UK dress size measurements but if you're unsure you can always request your item is made to measure (For no extra cost!) Or we can measure the stock item and advise you which size you'll need. 

Want to appear on our social media pages - GREAT! Tag us using @InThePoolSwimwear or to be featured on Instagram. We love seeing happy customers looking gorgeous in their purchases.

Do you have a store..?

Coming soon...

Refund policy.. 

There are NO returns on made to order items, sorry! As you can understand if I go out and purchase fabric & make something to your specific measurements I am at a loss if you change your mind. 

Beachwear items e.g Cover ups which are ordered from stock and are in a standard UK size may be refunded. Please let me know ASAP if you would like a refund, the reason behind it and whether you would like an exchange or money back.

Swimwear is non refundable for hygiene reasons.  

To process a refund please email inthepoolliverpool@hotmail.com within 7 days of receiving your item. 

If you have any other questions please email inthepoolliverpool@hotmail.com 

Thanks!